I LOVE the speed and accuracy with which you work, and I LOVE the fact that I can just drop in anytime without an appointment. The courtesy of the entire staff is fantastic! One of the things that most impresses me about The Neal Group is that even though I am only in your office twice a year, your staff always remembers me and my twin grandchildren who are usually with me. THAT is great customer service! It makes me feel like an important customer!